Managing the functional technical scope ofBilling, Service order, paymentandaccounting,customercontact, metering to address Enhancement bug fixes in the currentandto be upgraded version ofOracleCustomerCareandBillingCCB product
Incident investigation, triage, diagnosisanddelivery of work aroundandresolutions. Interaction with core end users for requirement gathering for production issues or change requests that includes enhancementsandinterfaces. Analysis incidents service