Description:
· Design, build, and support Tableau CRM apps, datasets, and dashboards beginning with operational reporting and expanding into full-fledged analytics over time.
· Develop and maintain dashboards in salesforce Tableau CRM.
· Develop and provide training of the dashboards to various business units
· Support ad-hoc dashboard requests to provide insights to various teams
· Analyze large volumes of data using various tools like Salesforce Einstein Analytics, R, Python etc.
· In partnership with Product Owners and operations, define intuitive, insightful, actionable, and compelling TCRM dashboards, account for user behavior and exception paths.
· Provide "best practices" direction and implement approaches for content governance, taxonomy, processes, and UI consistency within TCRM
· Enable TCRM solutions to be embedded into and available within our wider Salesforce-based offerings (e.g. portal and mobile solutions)
· Optimize for the whole: provide design guidance to team on TCRM capabilities and limitations, enabling the delivery of a system that is supportable, maintainable, performant, and achieves high user adoption.
· Grow our internal TCRM expertise: be a mentor, teacher, and guide to both developers and Operations.
· Data analysis: analyze data sets for patterns and anomalies and create mock datasets to create meaningful prototypes and enable parallel development between TCRM and other development areas.