EPIC CERTIFICATION MANDATORY

The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: Resolute Hospital Billing Claims & Remittance, and Resolute Professional Billing & Claims. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization's policies, procedures, and business operations.

Key Responsibilities
•    Serve as the primary support contact for the application's end-users
•    Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
•    Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
•    Evaluate hardware availability and software requirements
•    Identify issues that arise in the application and working to resolve them
•    Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software
•    Identify and implement requested changes to the system
•    Serve as a liaison between end users' workflow needs and Epic implementation staff
•    Maintain regular communication with Epic representatives, including participating in weekly project team meetings
•    Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
•    Review the status of projects and issues on an ongoing basis with leadership
•    Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones