5 yrs experience of the following required

Microsoft 365 (Outlook, Sharepoint, Teams, OneDrive, etc) usage
Desktop support
PC specifications and purchasing
Desktop imaging and installation of applications
Experience supporting IT for employees of the State of NC
Microsoft certifications
Excellent written and verbal communication skills
Experience supporting A/V equipment
Excellent background support end users in a M365 environment with specific emphasis on Outlook, Teams, and SharePoint