· The capacity and inter-related uses of various data processing equipment · Computer technology
· Computer disaster and recovery process
· Computer inventory, security and performance monitoring and reporting
· Common software, utilities and online resources for network related issues research and trouble shooting
· Computer network operating systems
· Computer Hardware and Software installation and support · Ethernet over UTP wiring
· Most common business applications such as Microsoft Office Suite · Principles and practices of customer service
ABILITY TO:
· Advise and assist user department personnel in understanding the ramifications of various automation alternatives
· Understand and support personal computers with Windows operating systems ·
Develop comprehensive test plans
· Prepare and maintain network documentations and procedures
· Work independently, using good judgment as to appropriate courses of action · Prepare clear and concise written reports
· Make effective oral presentations
· Communicate clearly and concisely, both orally and in writing · Establish and maintain effective working relationships