Service Desk Technicians are the first line of support for our internal customers, providing technical support for a variety of IT issues. They troubleshoot hardware and software issues, answer questions, and ensure everyone has the resources they need to stay productive.
Manage user accounts, groups, and licenses in Active Directory, Office 365, and other applications.
Fulfill and document user requests for software, file share access, application licenses, etc.
Clearly document requests, incidents, and status updates in ServiceNow Act as a liaison between various user groups and the Information Technology agency to communicate problems and possible solutions.
Develop new and maintain existing technical procedures, documentation, and operational instructions in our organization's knowledge base.