(W2 - ONSITE FROM DAY 1)  (No OTPs)

Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required            
Recent experience in a full-time Help Desk/Technical Support position 4+       Required      
Experience and proficiency using an Endpoint Management System 4+            Required             
Experience and proficiency using a Workstation Imaging Solution 4+  Required             
Experience and proficiency using a Service Management Ticketing System 4+               Required      
Experience and proficiency with Microsoft Office 365 applications 4+ Required           
Proven analytical and problem-solving abilities 4+       Required           
Excellent verbal and written communication skills 4+ Required         
Ability to work independently with minimal direction and as a team 4+              Required            
Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service                
Experience with PowerShell scripting and/or SQL reporting      Desired               
Experience with Symantec’s Altiris and/or Microsoft In Tune     Desired             
Experience with Ivanti Service Desk     Desired               
Experience with Microsoft Deployment Toolkit Desired              
Experience with Active Directory           Desired