Must have : SFDC /Sales Cloud, Service Cloud, and Experience Cloud

 

Note: We need a resource who can work onsite & who is technically strong, this role is not just for Manager client expects someone who can work Hands-on.

 

POSITION OVERVIEW: SFDC Manager with 15 + Years of Experience

 

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Minimum 10+ years of experience in IT, with 7+ years on the Salesforce platform

• Minimum 3+ years of experience in a production support leadership or managerial role

• Strong experience in Salesforce production support, incident management, and service operations

• Deep understanding of Salesforce architecture, data model, and platform capabilities

• Hands-on experience with Apex, Lightning Web Components (LWC), Flows, and integrations

• Experience with ITIL processes (Incident, Problem, Change Management)

• Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.)

• Proven ability to manage SLAs, KPIs, and service performance metrics

• Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences

• Experience working in Agile environments and collaborating with distributed teams